Terms of service

Terms of Service

Last updated: May 24, 2026

Overview

Welcome to Vitelia. The terms "we," "us," and "our" refer to Vitelia. Vitelia operates this store and website (the "Services") to provide you, the customer, with a curated shopping experience. Vitelia is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about your legal rights — including a mandatory binding arbitration agreement and class action waiver in Section 25 that affect how disputes are resolved.

By visiting, interacting with, or using our Services, or by placing an order with us, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, our Subscription Policy, and any other policies posted on our Services. If you do not agree, you should not use our Services.

Section 1 — Eligibility, Access, and Account

By agreeing to these Terms, you represent that you are at least 18 years of age (or the age of majority in your state or country of residence, whichever is greater) and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We have made every effort to provide an accurate representation of our products in our online stores. However, colors or product appearance may differ from how they appear on your screen due to your device and display settings. We do not warrant that the appearance or quality of any product purchased by you will meet your expectations or be the same as depicted in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region, or jurisdiction.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Vitelia reserves the right to accept or decline your order for any reason at our discretion. Your order is not accepted until Vitelia confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Vitelia may be unable to accommodate cancellation requests after an order is accepted. To request a change or cancellation, email support@tryvitelia.com within 1 hour of placing your order — after that window, we cannot guarantee changes.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 — Health and Safety Disclaimer

Vitelia Dizzy Relief is a topical wellness product intended to support steadiness and calm. It is applied externally to the skin behind the ear. Vitelia Dizzy Relief is not a medication and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. These statements have not been evaluated by the U.S. Food and Drug Administration.

Vitelia Dizzy Relief is intended for external topical use in adults only. It is not for ingestion or internal use. Keep out of reach of children. Store in a cool, dry place away from direct sunlight.

Vitelia Dizzy Relief contains essential oils and other plant-derived ingredients. Before applying Vitelia to a larger area, we recommend conducting a patch test on a small area of skin and waiting 24 hours to monitor for any reaction. Discontinue use immediately and consult a licensed healthcare provider if you experience any redness, irritation, burning, itching, swelling, rash, headache, dizziness, nausea, or other adverse reaction. Avoid contact with eyes, mucous membranes, and broken or damaged skin.

If you have a known allergy or sensitivity to any of the ingredients listed on our packaging or product pages, do not use Vitelia. If you are pregnant, nursing, taking medication, undergoing medical treatment, have a known medical condition (including but not limited to chronic vertigo, BPPV, Ménière's disease, vestibular disorders, or any condition affecting balance, hearing, or the inner ear), or are under 18 years of age, consult a licensed healthcare provider before using Vitelia.

Vitelia is not a substitute for professional medical care, diagnosis, or treatment. If your dizziness is severe, sudden-onset, persistent, worsening, or accompanied by other symptoms (such as chest pain, severe headache, loss of consciousness, vision changes, weakness, slurred speech, or hearing loss), seek immediate medical attention. Never disregard or delay seeking professional medical advice because of anything you have read on our Services.

Any information provided by Vitelia through the Services, including blog content, social media posts, customer testimonials, and product pages, is for general informational purposes only and does not constitute medical advice. Reliance on any information provided by Vitelia is solely at your own risk.

Section 5 — Testimonials, Reviews, and Individual Results

Individual results vary. The experiences described in customer testimonials, reviews, and other content on our Services reflect the real experiences of individual customers and are not representative of all customers. We make no representation or warranty that Vitelia Dizzy Relief will produce any specific result, outcome, or benefit for your individual use. The 90-Day Money-Back Guarantee is a refund commitment — it is not a guarantee of any specific outcome.

The testimonials, reviews, and before-and-after content displayed on the Services reflect the experiences of individual customers. Where any reviewer or endorser has received compensation, free product, discount, or other consideration, that material connection is disclosed in accordance with FTC Endorsement Guides.

Section 6 — Pricing, Billing, and Promotions

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

Prices posted in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties. From time to time, we may offer promotions that are governed by terms separate from these Terms. If there is a conflict between promotion terms and these Terms, the promotion terms govern for the promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and payment information, including your email address, card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method, (iii) charges incurred by you will be honored by your card issuer, and (iv) you will pay charges incurred by you at the posted prices, including shipping, handling, and applicable taxes.

Section 7 — Subscriptions and Recurring Billing

When you subscribe to Vitelia, you receive repeat deliveries on the cadence you choose (every 30, 60, or 90 days). By enrolling in a subscription, you authorize Vitelia to automatically charge your payment method on file at the selected frequency, at the subscription price disclosed at checkout, plus applicable shipping and taxes. Your subscription will continue automatically until you cancel.

You can cancel, skip, pause, or change your subscription anytime by logging into your account or by emailing support@tryvitelia.com. To avoid being charged for your next shipment, you must cancel at least 48 hours before your next scheduled ship date. Once a subscription order has shipped, it cannot be cancelled and is treated as a new order under our Refund Policy.

Subscription pricing may change with at least 30 days' advance notice sent to your email on file. Continued enrollment after the notice period constitutes acceptance of the new price.

If your payment method is declined, we will attempt to charge it again over the following days. If we are unable to process payment, your subscription may be paused or cancelled. You can update your payment method anytime in your account.

See our Subscription Policy for additional subscription terms.

Section 8 — Shipping, Delivery, and Risk of Loss

Once we transfer products to the shipping carrier, title and risk of loss pass to you. All delivery times shown at checkout or in confirmation emails are estimates only and are not guaranteed. Vitelia is not liable for delays caused by carriers, customs clearance, weather, force majeure events, or other causes outside our direct control. It is the customer's responsibility to provide a correct and complete shipping address; orders shipped to addresses provided by the customer are not eligible for free reshipment if the package is undeliverable. Orders shipped to freight forwarders, mail-forwarding services, or third-party reshippers are shipped at the customer's sole risk. International customers are responsible for any customs duties, taxes, VAT, or import fees imposed by the destination country. See our Refund Policy for the full risk-of-loss, address-error, and freight-forwarder terms, and for the 7-day damaged-shipment claim window.

Section 9 — Electronic Communications and Marketing Consent

By creating an account, placing an order, or otherwise providing your contact information, you consent to receive electronic communications from Vitelia, including order confirmations, shipping updates, customer service messages, and (where you have separately opted in) marketing emails and SMS messages. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

SMS marketing terms are set out in our Privacy Policy. Consent to SMS marketing is not a condition of any purchase. You may opt out of marketing emails by clicking unsubscribe in any email, and opt out of SMS by replying STOP.

Section 10 — Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Vitelia, our affiliates, or our licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by Vitelia.

Vitelia's name, logo, product and service names, designs, and slogans are trademarks of Vitelia or our affiliates. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 11 — Copyright Infringement Notices (DMCA)

If you believe any material on the Services infringes your copyright, please send a notice meeting the requirements of the Digital Millennium Copyright Act (17 U.S.C. § 512(c)) to support@tryvitelia.com with the subject line "DMCA Notice." Include: identification of the copyrighted work, identification of the allegedly infringing material with a URL, your contact information, a statement of good faith belief, a statement under penalty of perjury, and your physical or electronic signature.

Section 12 — Optional Third-Party Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. Any use of optional tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider.

Section 13 — Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

Section 14 — Relationship with Shopify

Vitelia is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Vitelia. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vitelia, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vitelia.

Section 15 — Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies.

Section 16 — Feedback and User-Generated Content

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, photos, video, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use, advertising, and marketing.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms.

We are not obligated to (1) maintain Feedback in confidence; (2) pay compensation for Feedback; or (3) respond to Feedback. We may, but have no obligation to, monitor, edit, or remove Feedback we determine to be unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable.

You agree that your Feedback will not violate any third-party rights (including copyright, trademark, privacy, personality, or publicity rights), will not contain libelous or unlawful content, and will not contain malicious code. You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any Feedback. You are solely responsible for your Feedback.

Section 17 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 18 — Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, or local laws; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, harm, defame, slander, intimidate, or harm our employees or any other person; (e) to transmit false or misleading information; (f) to upload material that does not comply with these Terms; (g) to send junk mail, chain letters, spam, or other unauthorized advertising; (h) to impersonate any other person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use of the Services or that may harm Vitelia, Shopify, or other users.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, for any violation of these Terms.

Section 19 — Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Health and Safety Disclaimer (Section 4), Intellectual Property (Section 10), Feedback (Section 16), Disclaimer of Warranties (Section 20), Limitation of Liability (Section 21), Indemnification (Section 22), Force Majeure (Section 24), Mandatory Arbitration (Section 25), Governing Law (Section 26), and any other provisions that by their nature should survive termination.

Section 20 — Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY VITELIA IN OUR REFUND POLICY, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE MAKE NO REPRESENTATION OR WARRANTY THAT VITELIA DIZZY RELIEF WILL PRODUCE ANY SPECIFIC RESULT, OUTCOME, OR BENEFIT FOR YOUR INDIVIDUAL USE. INDIVIDUAL RESULTS VARY.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU IN FULL.

Section 21 — Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL VITELIA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, MEDICAL BILLS, MEDICATION COSTS, DOCTOR OR DERMATOLOGIST VISITS, EMERGENCY-ROOM OR HOSPITAL FEES, ALLERGIC-REACTION TREATMENT COSTS, SCARRING CLAIMS, LOST WAGES, LOST PRODUCTIVITY, EMOTIONAL DISTRESS, PAIN AND SUFFERING, OR DAMAGE TO PROPERTY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PROCURED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VITELIA'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR ANY ORDER SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE ORDER GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

ANY CLAIM ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR ANY ORDER MUST BE FILED WITHIN ONE (1) YEAR OF THE DATE THE CLAIM AROSE. CLAIMS FILED AFTER THIS PERIOD ARE PERMANENTLY BARRED. Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so the above limitation may not apply to you in full.

The refund offered under our 90-Day Money-Back Guarantee is your sole and exclusive remedy for any dissatisfaction with the product.

Section 22 — Indemnification

You agree to indemnify, defend, and hold harmless Vitelia, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of: (1) your breach of these Terms or any policy incorporated by reference; (2) your violation of any law or the rights of a third party; (3) your access to and use of the Services; (4) your submission of Feedback; (5) any allergic reaction or adverse skin response from your failure to patch-test or to follow product directions; or (6) any claim that you suffered harm as a result of your failure to follow the directions on the product label, the recommendations on our Services, or the recommendation in Section 4 to consult a licensed healthcare provider.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld).

Section 23 — Force Majeure

Vitelia will not be liable for any failure or delay caused by events outside our reasonable control, including acts of God, natural disasters, pandemics, epidemics, war, government action, embargoes, strikes, labor disputes, supplier failures, supply chain disruptions, carrier delays, internet or telecommunications failures, or cyberattacks. Our obligations will be suspended for the duration of any such event.

Section 24 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 25 — Mandatory Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR PARTICIPATE IN A CLASS ACTION.

Agreement to Arbitrate. You and Vitelia agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your purchase of any Vitelia product, the 90-Day Money-Back Guarantee, or any other interaction with Vitelia (collectively, "Disputes") shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time of the dispute, rather than in court, except as set forth below. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Exceptions to Arbitration. Either party may bring a claim in small claims court if it qualifies under that court's jurisdictional limits. Either party may also seek injunctive or equitable relief in court to protect intellectual property rights.

Class Action Waiver. You and Vitelia agree that any arbitration or court proceeding shall be limited to the dispute between us and you individually. You waive any right to participate in a class action lawsuit, class-wide arbitration, mass arbitration, or any representative proceeding against Vitelia. The arbitrator may not consolidate more than one person's claims, and may not preside over any form of representative or class proceeding.

If a court determines this Class Action Waiver is unenforceable in your jurisdiction, then this entire Mandatory Arbitration section shall be void as to you, but the remainder of these Terms shall remain in full force and effect.

Batched and Mass Arbitration. If 25 or more similar arbitration demands are filed against Vitelia by or with the coordination of the same law firm or group of coordinated counsel within a 90-day period (collectively, "Mass Filings"), the parties agree that the AAA shall administer those demands in batches of no more than 50 cases per batch, with bellwether proceedings for an initial batch before any subsequent batches proceed. The parties agree to negotiate in good faith to resolve the remaining demands following the bellwether proceedings. Filing fees and arbitrator compensation for batched proceedings will be allocated under the AAA Mass Arbitration Supplementary Rules then in effect. This provision is intended to ensure efficient, fair resolution and is not intended to deny any individual their right to arbitration.

Arbitration Procedure. Arbitration will be conducted under the AAA Consumer Arbitration Rules. The arbitration will be conducted in the State of Wyoming or, at your election, in your county of residence, or by telephone or video conference. Each party will bear its own attorneys' fees, except where the arbitrator awards them under applicable law.

30-Day Right to Opt Out. You have the right to opt out of this Mandatory Arbitration provision by sending written notice of your decision to opt out to support@tryvitelia.com within 30 days after your first purchase, including your full name, order number, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms. If you do not opt out within this period, you will be bound by this arbitration agreement.

Survival. This Mandatory Arbitration and Class Action Waiver section will survive termination of these Terms and any other agreement between you and Vitelia.

Section 26 — Governing Law and Venue

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles. Except for disputes subject to arbitration under Section 25, you and Vitelia consent to the exclusive venue and personal jurisdiction of the federal and state courts located in Wyoming for any dispute, claim, or proceeding arising from these Terms or your use of the Services.

Section 27 — Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on our Services constitute the entire agreement and understanding between you and us, and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 28 — Assignment

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 29 — Notice

Any notice we provide to you under these Terms may be delivered by email to the address you provided at signup or checkout, by posting on the Services, or by any other reasonable means. You consent to receive notices from us electronically. Notices to Vitelia must be sent to support@tryvitelia.com.

Section 30 — Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 31 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

Section 32 — Contact Information

Questions about these Terms of Service should be sent to us at support@tryvitelia.com.