Cancellation policy
Subscription Policy
Last updated: May 24, 2026
This policy explains how Vitelia subscriptions work and how you can cancel them. It works alongside our Refund Policy and Terms of Service.
Subscriptions
When you subscribe to Vitelia Dizzy Relief, you receive repeat deliveries on the cadence you choose at checkout — every 30, 60, or 90 days. You authorize Vitelia to automatically charge your payment method on file at the selected frequency, at the subscription price disclosed at checkout, plus applicable shipping and taxes. Your subscription renews automatically until you cancel.
How to Cancel or Change Your Subscription
- Cancel, skip, pause, or change your subscription anytime by logging into your account or by emailing support@tryvitelia.com.
- To avoid being charged for your next shipment, cancel at least 48 hours before your next scheduled ship date.
- Once a subscription order has shipped, it cannot be cancelled and is subject to our Refund Policy.
Notifications Before Each Shipment
You will receive an email reminder at least 48 hours before each scheduled subscription shipment, with the option to skip, change, or cancel that delivery. Make sure the email address on your account is current and that our messages aren't going to spam — Vitelia is not responsible for missed cancellation deadlines caused by undelivered reminder emails.
Price Changes
Subscription pricing may change with at least 30 days' advance notice sent to your email on file. Continued enrollment after the notice period constitutes acceptance of the new price. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.
Failed Payments
If your payment method is declined, we will attempt to charge it again over the following days. If we are unable to process payment, your subscription may be paused or cancelled, and any scheduled shipment may be delayed or withheld. You can update your payment method anytime in your account.
Refunds on Subscription Orders
Subscription deliveries are covered by our 90-Day Money-Back Guarantee on the same terms as one-time orders. See our Refund Policy for full conditions, including the proof-of-use requirements and the one-claim-per-household limit. Subscription orders beyond your first delivery are eligible for refund only on the order in question — prior shipments are not refundable beyond the guarantee window.
Subscriber Benefits
Subscribers may receive perks such as discounted pricing, early access to new products, or free shipping. These perks are offered at our discretion and may be modified or discontinued with notice. If you cancel your subscription, you will lose access to any subscriber-only perks on future orders.
Questions?
Email support@tryvitelia.com anytime. We respond within 1 business day, Monday–Friday.